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  • Eligible shipping methods (if any) are displayed during the checkout process. In case no alternate shipping options are available for choice, NIC reserves the right to ship your order via any of its business partners, depending on availability of services in particular area, their expedience, price, reliability and other factors. NIC will try to accommodate requests for the engagement of particular logistic services provider, but even if so explicitly requested, NIC. cannot guarantee the engagement of the desired courier.

  • Shipping to P.O. Box addresses will not be accepted. If no alternative address is provided within three days upon NIC’s request, your order will be cancelled and the payment fully refunded.

  • When NIC accepts your order in writing, we will also contact you with an estimated delivery time (if available and when available). The stated delivery times are estimates, intended solely for informative purposes and not guaranteed. They may vary significantly depending on the time the order is placed, elected shipping method, individual target delivery destination, customs procedures, etc. NIC assumes no liability for the delivery of orders within a particular term or by a particular date/time, late delivery or delivery delays.

  • NIC will not accept any order cancellations on account of late or delayed delivery. No refunds of shipping charges will be made in case of delays in delivery, irrespective of the reason.

  • NIC will notify customers by e-mail when their order leaves its premises with the shipping courier.

  • Unreasonable delays in delivery or suspected lost shipments may be reported via the Customer Support Service Contact Form. Pursuant to the logistic services providers’ terms and conditions, NIC will file any enquiries only after 30 days from the handover of the goods to the courier have lapsed. After the lapse of 6 (six) months from the handover of the goods to the courier, the enquiries are no longer possible and will not be accepted.

  • Shipping charges are not included in the advertised price of the products and will be charged separately. Shipping charges are based on the delivery destination and cannot be estimated before you provide us with the requested delivery destination information. Guaranteed shipping cost are displayed at the checkout page, before the order is finally and bindingly confirmed.

  • Shipping rates are automatically calculated by our information system, depending on the shipment weight, dimensions and delivery destination. All rates exclude any import customs duties and associated costs.


  • If the order was not correctly made to the specifications of the purchase (Not including notification of part swapping) NIC must be notified within 7 days of receiving the package.

  • If the product fails or stops to function faultlessly, you may request rectification.

  • Warranty claims may be placed by the end of the warranty period and N.I.C. shall not be obliged to accept claims placed thereafter.

  • All defect, warranty and associated claims must be placed via the NIC Customer Service Contact Form.

  • You are liable to inspect the goods upon handover for any patent defects, i. e. apparent defects such as visibly damaged transport or secondary packaging, damages on the products or missing parts, or malfunctioning of the products.

  • Any patent defects must be notified to NIC within 7 days after the handover. Any latent defects, i. e. concealed defects that are not discoverable by an averagely diligent person during regular inspection, must be notified within 14 days after discovery. Neon Ice Computers is entitled to reject the defect claim in case of your failure to notify the defect within the periods set forth above.

Shipping Charges for Returns:

  • NIC provides shipping of replacement parts / item to the sender only. Unless otherwise noted, shipping of Products and returns is non-refundable, and returning a Product comes at the expense of the customer.

  • All shipped packages from NIC are fully insured. If you receive a damaged package, you must notify us immediately by emailing us at Sending back damaged merchandise voids the shipping insurance and no credit will therefore be given. Damaged packages must be held for seven calendar days with original packaging for courier’s company inspection.

  • Customers will be responsible for return shipping charges on merchandise and for shipping the Product back to NIC. This is analogous to paying for gas to drive a Product back to a store you bought it from to return it. Please ship the return package using a carrier that provides a tracking number and proof of delivery. We recommend DHL, UPS, GLS or FedEx. NIC will not be responsible for items lost by the carrier, but will help you resolve the issue with the delivery courier. Valid proof of delivery must include the receipt signature of an authorized NIC employee.

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